Privacy Policy

Last updated: May 24, 2018

This privacy policy (“Policy”) describes how we collect, protect and use the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) provided on the myunitutors.co.uk website and any of its products or services (collectively, “Website”, “myunitutors.co.uk” or “Services”) owned and operated by Laytoe Limited (“Laytoe Limited”, “My Uni Tutors” , “us”, “we” or “our”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. We reserve the right to modify Our privacy policy without notice by posting any changes on our Website.

Collection of personal information
  • If you visit the Website and/or ask for details about arranging private tuition, we will ask to provide your full name, your address and other contact details. 
  • We receive and store any information you knowingly provide to us when you visit the Website, publish content, make a purchase, fill any online forms on the Website.
  • When required this information may include your email address, name, phone number, address, credit card information, bank information, or other Personal Information (we will only ask for payment details such as debit or credit card information after you confirm that you wish to proceed with private tuition with us).
  • Tutors who register on the Website will be asked to upload documents to verify their personal identification. These documents may include a full UK driving licence, enhanced DBS check, or passport and personal bank details. 
  • Tutors will be asked for details of referees who can write a reference demonstrating their ability and suitability for the post of a private tutor with us.
  • Individuals who agree to provide references for the Tutors will be asked to confirm their name, address, and other contact details.
  • We will also ask referees to provide details of the suitability of the Tutor whose application they are supporting the post of the private tutor with My Uni Tutors.
  • Prospective tutors who have provided referee details through myunitutors.co.uk should be aware that we will contact your referees for their evaluation on your ability to provide quality private tuition.
  • You can choose not to provide us with certain information in any step of using our Website, but then you may not be able to take advantage of some/ or all of the Website’s features.
Collection of non-personal information

When you visit the Website our servers automatically record information that your browser sends. This data may include information such as:

  • Your computer’s IP address,
  • Browser type and version, 
  • Operating system type and version,
  • Language preferences or the webpage you were visiting before you came to our Website,
  • Pages of our Website that you visit,
  • The time spent on those pages,
  •  The information you search for on our Website,
  • Access times and dates, and other statistics.
Managing personal information

You are able to access, add to, update and delete certain Personal Information about you. The information you can view, update, and delete may change as the Website or Services change. When you update information, however, we may maintain a copy of the unrevised information in our records. We will retain your information for as long as your account is active or as needed to provide you Services. Some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

Use of collected information

Any of the information we collect from you may be used to improve customer service and respond to queries and emails of our customers; process transactions; send notification emails, updates, etc; run and operate our Website and Services. The data you give us allows us to supply you with the services you request; this includes access to parts of myunitutors.co.uk restricted to other users.

Information provided by Students enables us to link them to a named private tutor; it further enables us to bill students accurately and allows us to contact students directly about the services we provide. When we match a student with a private tutor, we may share personal information such as your full name, address and contact details. We retain details about students’ use of our website; this includes students’ messaging history. In the unlikely event of disputes between tutors and students, we can provide students with a communications history to help with resolving any issues. 

Data and proof of identity provided by tutors give us the requisite information to check against, and comply with current Recruitment Agency and KYC legislation. Prospective tutors who have provided referee details through myunitutors.co.uk should be aware that we will contact your referees for their evaluation of your ability to provide quality private tuition. The provision of bank details, by tutors, enables us to process prompt and accurate payment. My Uni Tutors diligently checks all applications to verify qualifications and work experience listed by prospective tutors and to ascertain tutors’ eligibility to work in the UK. Tutors’ details may be disclosed to students when arranging tuition if requested. This information may include a tutor’s first name, qualifications and subject-specific experience.

From time to time, we carry out market research in order to improve our services. As such, My Uni Tutors may contact you to elicit your opinions.

Non-personal information collected is used only to identify potential cases of abuse and establish statistical information regarding Website traffic and usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

You have the right not to allow us to use your data as stated and you can also change your mind about being contacted by My Uni Tutors. Please contact us at info@myunitutors.co.uk if this affects you.

We will keep personal data provided by former students or tutors for legal reasons. These include enforcement of My Uni Tutors Ts&Cs, resolution of disputes, fraud prevention, collection of outstanding fees, and assisting with investigations and actions required or permitted by law.

Billing and payments

We are not PCI compliant. As such, the payment information you provide, including credit or debit card details, is not handled by us. We use third-party payment processors to assist us in processing your payment information securely. Such third party processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies. When you provide us with your personal data, you also agree that we will transfer such information to third parties who will store or process this information.

  • My Uni Tutors will never give your details to third parties for the purposes of such parties seeking to provide you with information about unrelated goods or services.
Children

We take many special precautions to protect the privacy of children under 13. Parents can review their child’s information, delete it, and refuse to allow any further collection or use of such information. Parents have an easy method for giving consent. We encourage children to consult with their parents before submitting any information to any website, including ours. We believe parents should be involved in the online activities of their children and suggest that parents do their best to provide their children with a safe and friendly online environment.

Links to other websites

Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect personal information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorised access, use, modification, and disclosure of personal information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

We might transfer your information for storage on our servers or on servers of third-party providers. We might also transfer your data for processing and be stored outside of the EU.

GDPR require us to implement data protection principles and to safeguard individual rights; we therefore use data by design and by default measures on our website and will provide PIAs to the Information Commissioner’s Office.

Data Retention

We hold your information for seven years after the last date of your activity on our website.

Data Breach

In the event we become aware that the security of the Website has been compromised or user’s Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonable appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do we will send you an email, get in touch with you over the phone.

Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Changes and amendments

We reserve the right to modify this privacy policy relating to the Website or Services at any time, effective upon posting of an updated version of this privacy policy on the Website. When we do we will send you an email to notify you. Continued use of the Website after any such changes shall constitute your consent to such changes.

Cookie Policy for My Uni Tutors

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the functionality of the site.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

  • Information about your use of our site including details of your visits such as pages viewed, the resources that you access and location data such as IP address and other communication data.
  • Information provided voluntarily by you. For example, when you book a lesson, communicate through the web chat, or when you contact us by Contact Us form, email or telephone.
  • We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and advertising networks, analytics providers, search information providers) and may receive information about you from them.
Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

Most web browsers will allow you to block and delete selected / all cookies currently installed on your computer. Depending on your browser, further information can be obtained via the following links:

Internet Explorer – //support.microsoft.com/kb/196955

Firefox – //support.mozilla.org/en-US/kb/Cookies

Google Chrome – //support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Safari – //docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html

Opera – //www.opera.com/browser/tutorials/security/privacy/

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

We may use your personal data to send you emails or phone calls with details of our or third party products or services which may be of interest to you, If you would prefer not to receive any such emails or other communications, please send us an email: info@myunitutors.co.uk

We will use any information collected about you (all visitors) automatically when you visit the site to administer the site and for data analysis, internal operation, statistical,  survey purposes and as part of our aims to keep the site safe and secure.

We may combine information we receive from other sources with the information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above or any legal purposes (depending on the types of information we receive).

We hold personal data from all the visitors to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.

We never give your details to third parties to use your data to allow them to provide you with information regarding unrelated goods or services.

Third Party Cookies

In some individual cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell services it’s important for us to understand statistics about how many of the visitors to our site actually make a payment and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

In case if we use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used on this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; YouTube, Facebook, Twitter, Linkedin, Google+ and Pinterest, will may set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

For more information you can visit their websites:

Linkedin: //www.linkedin.com/legal/privacy-policy

Facebook : //www.facebook.com/policies/cookies/

Twitter : //support.twitter.com/articles/20170514

Adwords : //www.google.com/policies/technologies/ads/

Stripe: //www.stripe.com/gb/privacy

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • If we sell any or all of our business to a buyer.
  • Where law legally requires us or disclose your personal information to the court for defending our right.
  • To further fraud protection and reduce the risk of fraud.
Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorised to use or access the Website and its Services.

Legal Rights

Your rights in relation to your personal data come under data protection laws. In certain circumstances, these include the following list:

  • The right to request access to your personal data,
  • The right to correct your personal data,
  • The right to erase your personal data,
  • The right to object to your personal data being processed,
  • The right to request the restriction of your personal data being processed,
  • The right to transfer your personal data,
  • The right to withdraw consent,

Please contact us if you wish to exercise any of the aforementioned rights, In order for us to act promptly, please outline your request clearly. While accessing your personal data is free of charge, as is exercising any of the aforementioned rights, My Uni Tutors will charge a fee for unfounded, exaggerated or repeated requests. In such circumstances, we have the right to refuse compliance with your request. You have the right to request that an electronic version of the personal data we hold about you be sent to you or another organisation. Should we need to confirm your identity in order to facilitate your access to personal data we hold about you, or in order to facilitate your right to exercise any other rights mentioned above, My Uni Tutors will request specific information as a security measure to guard against disclosure to unforeseen third parties. 

All reasonable and legitimate requests are addressed within 30 working days of issue. Responses to complex or numerous requests will take longer to act.

More Information

Unfortunately, the sending of information through the internet is not entirely secure, and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, posting such information is entirely at your own risk.

However, if you are still looking for more information, then you can contact us through one of our preferred contact methods.

Email: info@myunitutors.co.uk